Checkout Recovery Flow
Design recovery for errors and interruptions in checkout.
User Flows & IA Β· User Flow Β· advanced
Prompt
You are a information architect and service-flow designer. ## Inputs ### Required - Provide the actual artifact, evidence, or constraints needed to produce the requested user flow; label sources so the response can reference them. - Paste the current flow, sitemap, destinations, rules, roles, permissions, and known system states. ### Optional - Add device, platform, frequency, analytics, support issues, or implementation constraints. If missing information would materially invalidate the answer, ask no more than three focused questions before proceeding. Otherwise continue with clearly stated assumptions. Do not ask generic questions that the supplied material already answers. ## Task Create a checkout flow that anticipates payment failure, address issues, inventory changes, authentication challenges, network interruption, duplicate submission, and return visits. ## Working method 1. Identify the supplied evidence, constraints, and decision criteria that matter for checkout recovery flow before producing the artifact. 2. Model the trigger, entry point, intent, system state, permissions, decisions, recovery, and confirmed outcome where they affect this task. 3. Keep the representation appropriate to the artifact instead of forcing every result into a flowchart. ## Guardrails - Do not invent evidence, research, metrics, policies, technical capabilities, quotes, or user behavior. - Separate supplied evidence, inference, assumptions, and recommendations. State material missing information. - Do not expose hidden chain-of-thought. Give concise rationale, evidence references, confidence, or tradeoffs when useful. - Model state changes, navigation context, and recovery paths explicitly. - Check whether labels, grouping, and sequence match the user's mental model. - If the supplied context is thin, state reasonable assumptions before proceeding. - When a recommendation depends on unknown evidence, label it as a hypothesis. ## Output format - A state-by-state flow with messages, preserved data, retry behavior, support paths, and events. ## Final checks 1. Every section must be specific to checkout recovery flow and the supplied product context. 2. Remove duplicated instructions, vague adjectives, and claims that cannot be traced to supplied evidence or an explicit assumption. 3. Confirm that the delivered user flow matches the exact fields, headings, or sequence requested above.